Sales Manager - Leisure

Sofitel; Dubai; On-site; AED 120,000 - 240,000; Full time

Job summary

Sofitel Dubai The Palm invites seasoned hospitality sales professionals to join our luxury resort on Palm Jumeirah. You will proactively manage key accounts, maintain call objectives, and drive production through the sales process.

The role requires at least 2 years in luxury hospitality and experience managing Tour Operator relationships across markets, with multilingual capabilities. You will collaborate with internal teams to deliver superior guest service and showcase the property’s Savoir

Qualifications

• 2 years in a luxury hospitality role.
• 2 years' experience actively managing Tour Operator relationships across markets.

Responsibilities

• Proactively manage a predetermined number of key accounts and other active accounts to maximise production.
• Maintain valid call objectives and action plans for each key account and ensure timely follow up.
• Proactively prospect new accounts for Sofitel Dubai The Palm and convert into producing accounts.
• Entertain clients and potential clients in hotel outlets to showcase our property and Savoir Faire.
• Ensure accounts are updated in the system and fully utilized.
• Maintain up-to-date activity and rate information for each account.
• Coordinate group and event enquiries and hand over to Inspired Meeting team.
• Communicate client requirements to internal departments to ensure guest satisfaction.
• Ensure accurate follow up with reservations, accounting and clients.
• Ensure property rate sheets are accurate at all times.
• Arrange familiarization/educational trips as needed.

Skills

Key accounts management

Sales process

Client communication

Tour operator relations

Multilingual

Job description

Job Description:

Company Description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to 'Live the French way' and indulge in excellence.

• Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target.
• Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
• Proactively prospect new accounts for Sofitel Dubai The Palm, Dubai and follow the sales process through to convert into 'producing' accounts.
• Take personal responsibility to ensure that all accounts are properly updated in the system and that the system is utilized to its full capacity.
• Maintain up-to-date activity and rate information for each account.
• Understand and be in a position to action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
• Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
• Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
• Ensure property rates sheets are accurate at all times.
• Communicate any obstacles to completing action plans to Director of Sales - Leisure.
• To arrange and manage familiarization / educational trips in line with business needs.
• Entertain clients and potential clients in hotel outlets to showcase our property and special "Savoir Faire".

Qualifications

• 2 years in a similar role in the luxury hospitality industry
• 2 years' experience actively managing Tour Operator relationships within their respective markets
• Language skills - at least 2 or 3 other language over and above English - preferably German, French or Russian
• 2 years' experience actively managing Tour Operator relationships within their respective markets