Luxury Hotel Butler & Personal Concierge

Yosh Hospitality; Abu Dhabi; Sur place; AED 180 000 - 240 000; Plein temps

Résumé du poste

Yosh Hospitality in Abu Dhabi is seeking a professional Butler to provide attentive, discreet guest service in a luxury hotel setting, upholding the hotel's standards and privacy. You will anticipate guest needs, coordinate requests across departments, manage arrival/departure arrangements, and ensure rooms are prepared to the highest presentation standards.

The role requires flexible shifts and a polished, professional demeanor.

Qualifications

• Experience in a butler, guest relations, concierge, front office, or luxury hospitality role is desirable.
• Excellent communication and interpersonal skills; courteous, composed and professional.
• Ability to work flexible shifts, including weekends and public holidays.

Responsabilités

• Welcome guests and provide personalised assistance throughout their stay, maintaining a polished, courteous, and professional manner.
• Anticipate guest preferences and requirements, taking care to deliver timely, thoughtful, and attentive service.
• Assist with arrival and departure arrangements, including luggage handling, room introductions, transport coordination, and other requested services.
• Provide information about hotel facilities, services, dining options, local attractions, and transport in a clear and helpful manner.
• Coordinate guest requests such as dining reservations, in-room dining, laundry, housekeeping, transport, amenities, and special arrangements.
• Prepare guest rooms and suites for arrival and service, checking presentation, amenities, supplies, and any specific preferences or requirements.
• Serve refreshments and other requested items in guest rooms or designated areas, following service, food safety, and presentation standards.
• Set up and clear dining, beverage, and other in-room service arrangements in accordance with hotel procedures.
• Handle guest belongings, personal information, and requests with care, discretion, and respect for privacy.
• Record guest preferences, service requests, and relevant information accurately, and share details with authorised colleagues to support consistent service.
• Respond promptly and professionally to guest feedback or concerns, taking appropriate action and escalating matters to a supervisor or manager when required.
• Coordinate with housekeeping, front office, food and beverage, concierge, maintenance, and other departments to fulfil guest requirements efficiently.
• Monitor supplies, amenities, and service equipment, and report replenishment needs, damage, or faults to the appropriate supervisor.
• Maintain clean, tidy, and well-presented service areas, equipment, and storage spaces in accordance with hotel standards.
• Follow hotel procedures for guest safety, security, confidentiality, lost property, emergency response, and incident reporting.
• Maintain a strong knowledge of hotel services and standards, and participate in training and service improvement initiatives.
• Perform other relevant guest service duties as assigned by the supervisor or manager.

Connaissances

Guest service

Communication

Discretion

Time management

Attention to detail

Luggage handling

Privacy protection

Hotel systems

Description du poste

Yosh Hospitality in Abu Dhabi is seeking a professional Butler to provide attentive, discreet guest service in a luxury hotel setting, upholding the hotel's standards and privacy. You will anticipate guest needs, coordinate requests across departments, manage arrival/departure arrangements, and ensure rooms are prepared to the highest presentation standards.

The role requires flexible shifts and a polished, professional demeanor.