Luxury Butler - Personal Guest Service & Estate Concierge

Ennismore; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Accor invites applications for a Butler role at a luxury resort in Abu Dhabi. You will greet guests, orient rooms and facilities, coordinate in-room services with F&B, and maintain high standards of personal service throughout the stay.

Ideal candidates have luxury hospitality experience, strong English, leadership qualities, and a guest-first approach. Flexibility to work shifts, weekends, and holidays is required.

Qualifications

• Diploma or degree in Hospitality Management or related field preferred.
• Previous experience in luxury hospitality, preferably Butler services.
• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalized service with professionalism and discretion.
• Excellent command of English; additional languages (Russian, Turkish, or Arabic) are an advantage.
• Well-groomed, guest-oriented and committed to luxury standards.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Greet all arriving guests and provide a detailed orientation of rooms and facilities.
• Coordinate with room service and F&B for in-room services and removal of items.
• Assist in servicing guest rooms and support housekeeping to required standards.
• Maintain guests' personal items and wardrobe in a clean, neat manner.
• Handle guest valet requests and simple garment care as needed.
• Unpack and pack guest luggage on request.
• Keep Butler’s pantry tidy and stocked.
• Assist guests with room and local information, bookings and reservations.
• Support in restaurants, reception, luggage services, back-of-house tasks as required.

Skills

Excellent communication

Interpersonal skills

Leadership

Problem-solving

Guest-focused service

Education

Hospitality management degree/diploma

Job description

Accor invites applications for a Butler role at a luxury resort in Abu Dhabi. You will greet guests, orient rooms and facilities, coordinate in-room services with F&B, and maintain high standards of personal service throughout the stay.

Ideal candidates have luxury hospitality experience, strong English, leadership qualities, and a guest-first approach. Flexibility to work shifts, weekends, and holidays is required.