Luxury Hotel Admin Specialist - Guest Experience & Quality

IHG Hotels & Resorts; Dubai; On-site; AED 66,960 - 100,440; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Professional development opportunities

Job summary

Six Senses The Palm Dubai is seeking a detail-oriented Administrative Assistant to support daily operations and sustainability initiatives. The role includes greeting guests, maintaining filing systems, and preparing documents for management.

The ideal candidate has a degree in Hospitality Management, at least one year of relevant experience, and proficiency in Microsoft Office. Join IHG Hotels & Resorts for competitive pay and benefits in a beachfront luxury environment.

Qualifications

• Minimum of one year of experience as an Administrative Assistant in a resort or luxury hotel.
• Two to three years of experience in quality assurance, guest experience, or rooms division roles preferred.
• Strong organizational and communication skills with high attention to detail.

Responsibilities

• Greet and assist visitors, guests, and callers while directing inquiries to appropriate personnel.
• Compose, format, and distribute correspondence, reports, and meeting notes accurately and efficiently.
• Prepare presentations and documents for the General Manager and leadership team.

Skills

Office administration and documentation

Quality assurance and audit coordination

Guest feedback analysis and reporting

Sustainability and community engagement support

Communication and presentation skills

Education

Diploma or degree in Hospitality Management

Tools

Microsoft Office Suite

ReviewPro

Medallia

TrustYou

Job description

Six Senses The Palm Dubai is seeking a detail-oriented Administrative Assistant to support daily operations and sustainability initiatives. The role includes greeting guests, maintaining filing systems, and preparing documents for management.

The ideal candidate has a degree in Hospitality Management, at least one year of relevant experience, and proficiency in Microsoft Office. Join IHG Hotels & Resorts for competitive pay and benefits in a beachfront luxury environment.