Luxury Guest Relations Host for VIP Guests

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Duty Meals provided; breakfast/lunch/d

Vacation tickets /benefits provided by

Medical Insurance Provided

Job summary

Rixos Marina Abu Dhabi is seeking a dynamic Guest Relations leader to oversee all aspects of guest satisfaction from arrival through departure.

You will ensure personal recognition for VIP guests, coordinate with Concierge and Butler for events and special requests, and maintain repeat guest history.

The role requires an Associate degree in Hospitality, 2+ years in Guest Relations or Front Desk, fluent English, and strong interpersonal skills, with experience in luxury hotel settings preferred.

Qualifications

• Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification.

Responsibilities

• Oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Meet and greet VIP guests personally.
• Liaise closely with Concierge and Butler for hotel events, restaurant promotions, Limousine requirements and VIP requests.
• Prepare compendiums prior guest arrival and check-into system if necessary.
• Maintain close contact with Airport Concierge for new arrivals and departures.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities.
• Send prepared welcome cards and amenities to room prior to guest arrival; attend to special requests by guests.
• Handle guest complaints and refer them as necessary, follow up on corrective action.
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
• Prepare requisitions for amenities on a timely basis.
• Performs related duties and special projects assigned.

Skills

Fluent English

Interpersonal skills

Communication skills

Education

Associate degree or diploma in Hotel Management

Tools

Opera property management system

Job description

Rixos Marina Abu Dhabi is seeking a dynamic Guest Relations leader to oversee all aspects of guest satisfaction from arrival through departure.

You will ensure personal recognition for VIP guests, coordinate with Concierge and Butler for events and special requests, and maintain repeat guest history.

The role requires an Associate degree in Hospitality, 2+ years in Guest Relations or Front Desk, fluent English, and strong interpersonal skills, with experience in luxury hotel settings preferred.