Head Waiter & Service Leader – Luxury Dining

AccorHotels Middle East; Abu Dhabi; On-site; AED 216,000 - 336,000; Full time

Benefits offered by this job

Competitive Salary

Duty meals and breaks

Medical Insurance Provided

Vacation tickets/benefits

Job summary

AccorHotels Middle East is seeking an experienced Captain Waiter for Rixos Marina Abu Dhabi to lead the front-of-house team and ensure guests experience the highest level of service. The role requires managing staff, coordinating with the kitchen, and delivering memorable dining experiences.

The ideal candidate has strong leadership, exceptional guest service, and solid knowledge of menu items and wine pairings, with flexibility to work evenings, weekends, and holidays.

Qualifications

• 3+ years in restaurant service management or equivalent.
• Proven leadership and team development experience.
• Exceptional customer service with guest-focused attitude.
• Strong English communication; multilinguals are a plus.

Responsibilities

• Greet guests and manage seating and table assignments for optimal flow.
• Oversee service quality, timing, accuracy, and presentation.
• Address guest concerns promptly and professionally to ensure satisfaction.
• Coordinate front-of-house with kitchen for smooth service.
• Conduct staff training on service protocols, menu knowledge and guest interaction.
• Ensure compliance with health, safety and sanitation regulations.
• Manage reservations and special requests with guests and team members.
• Maintain knowledge of menu items, ingredients, and wine/beverage pairings.
• Perform opening/closing duties and inventory checks.
• Provide performance feedback and support staff development.

Skills

3+ years restaurant service management

leadership and team management

customer service excellence

excellent English communication

problem solving under pressure

time management

knowledge of food safety and health/s,

attention to detail and organization

flexible hours including evenings andR

training and mentoring hospitality

wine service & beverage knowledge

Job description

AccorHotels Middle East is seeking an experienced Captain Waiter for Rixos Marina Abu Dhabi to lead the front-of-house team and ensure guests experience the highest level of service. The role requires managing staff, coordinating with the kitchen, and delivering memorable dining experiences.

The ideal candidate has strong leadership, exceptional guest service, and solid knowledge of menu items and wine pairings, with flexibility to work evenings, weekends, and holidays.