Luxury Guest Experience Concierge

Sofitel; Dubai; On-site; AED 61,000 - 100,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a professional Front Desk/Concierge to welcome guests, manage check-in/check-out, verify preferences, and provide tailored recommendations. You will collaborate with Reservations to confirm bookings and maximize occupancy while maintaining accurate guest profiles and billing.

Ideal candidates have luxury hotel experience, strong English, PMS knowledge, and the ability to handle high-pressure moments with calm, proactive service.

Qualifications

• Previous experience in hospitality or customer service, preferably in luxury hotel or 5‑star environment.
• Experience with property management systems (PMS) or hotel reservation software is highly preferred.
• Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.

Responsibilities

• Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.
• Verify guest preferences, ensuring that room assignments and special requests are met.
• Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.
• Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.
• Maintain thorough knowledge of hotel amenities, services, and safety procedures to provide accurate information to guests.
• Work closely with other departments to address guest needs and resolve service issues.

Skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

English proficiency

Education

High school diploma

Hospitality degree a plus

Tools

Property management systems (PMS)

Reservations software

Office software (Word, Excel, Outlook)

Job description

Sofitel Dubai The Palm is seeking a professional Front Desk/Concierge to welcome guests, manage check-in/check-out, verify preferences, and provide tailored recommendations. You will collaborate with Reservations to confirm bookings and maximize occupancy while maintaining accurate guest profiles and billing.

Ideal candidates have luxury hotel experience, strong English, PMS knowledge, and the ability to handle high-pressure moments with calm, proactive service.