Guest Experience Host: Elegant Front-of-House & Reservations

Sofitel; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a hospitality-focused Reservations/Host role. You will manage restaurant reservations, greet guests at the entrance, and ensure smooth seating and service flow in a luxury beachfront setting.

The ideal candidate holds a hospitality-related diploma and brings at least 2 years of hotel operations or guest-service experience, with strong communication and interpersonal skills. Dubai-based, on-site role benefiting from a premium resort environment.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.

Responsibilities

• Maintain complete knowledge of restaurant operations, seating, reservations, and policies.
• Answer telephone within 3 rings and handle reservations/cancellations per standards.
• Greet guests, pre-assign tables, and ensure guests are pleased with their seating and menus.
• Monitor preparation of assignments and ensure compliance with departmental standards.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Diploma in Hospitality/Tourism management

Job description

Sofitel Dubai The Palm is seeking a hospitality-focused Reservations/Host role. You will manage restaurant reservations, greet guests at the entrance, and ensure smooth seating and service flow in a luxury beachfront setting.

The ideal candidate holds a hospitality-related diploma and brings at least 2 years of hotel operations or guest-service experience, with strong communication and interpersonal skills. Dubai-based, on-site role benefiting from a premium resort environment.