Five-Star Guest Concierge & Valet Attendant

Sofitel; Dubai; Sur place; AED 33 000 - 60 000; Plein temps

Résumé du poste

Sofitel Dubai The Palm is seeking a warm, guest‑oriented Concierge/Porter to welcome guests on arrival, assist with luggage and car/valet services, and escort them to the lobby with a courteous farewell. You will provide local directions, help arrange taxis, monitor driveways for smooth traffic, maintain spotless work areas, and handle guest requests with professionalism while protecting privacy.

This role requires exceptional interpersonal skills, the ability to multitask in a fast‑paced luxury

Qualifications

• Previous experience in customer service, preferably in luxury hospitality.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and professional appearance.
• Strong attention to detail and multitasking ability.
• Ability to remain calm under pressure in fast-paced settings.
• Physical ability to stand for extended periods and lift/carry objects.
• Flexibility to work evenings, weekends and holidays.

Responsabilités

• To ensure that all guests receive a warm welcome, cordially greeting them and escorting them to the lobby/reception.
• To ensure guests receive a fond farewell, bidding them farewell and assisting with leaving taxis or vehicles.
• To relay accurate directions to guests regarding local destinations.
• To assist in securing taxis/transportation for guests.
• To monitor and direct traffic activity of taxis, limousines, buses and other vehicles.
• To keep driveways clear and ensure compliant parking and traffic flow.
• To maintain guest privacy and confidentiality of information.
• To handle guest luggage safely and manage Lost & Found procedures.
• To liaise with housekeeping for cleanliness and upkeep of the workplace.
• To use tools, equipment and stocks properly and request requisitions as needed.
• To assist drivers, valet parking and bell attendants in daily activities.
• To manage guest complaints professionally, resolving to guest satisfaction and recording details.

Connaissances

Interpersonal skills

Excellent communication

Grooming

Attention to detail

Multitasking

Stamina to stand

Description du poste

Sofitel Dubai The Palm is seeking a warm, guest‑oriented Concierge/Porter to welcome guests on arrival, assist with luggage and car/valet services, and escort them to the lobby with a courteous farewell. You will provide local directions, help arrange taxis, monitor driveways for smooth traffic, maintain spotless work areas, and handle guest requests with professionalism while protecting privacy.

This role requires exceptional interpersonal skills, the ability to multitask in a fast‑paced luxury