Luxury Guest Arrival & Bell Service Associate

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 96,000 - 144,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Bell Service Agent to greet guests, assist with luggage, and provide information about hotel facilities and services. You will escort guests to rooms, respond to inquiries, coordinate with other departments, and assist with check-ins and check-outs.

A high school diploma and hospitality mindset are required, with flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent education.
• Previous customer service experience, preferably in a hotel or hospitality setting.
• Effective communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Physical stamina and the ability to lift and carry heavy luggage.
• Professional appearance and demeanor.
• Basic computer skills and familiarity with hotel management software is a plus.
• Knowledge of local attractions and transportation options.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival.
• Assist guests with their luggage.
• Provide information about the hotel's facilities and services.
• Escort guests to their rooms and explain room features.
• Respond to guest inquiries and resolve issues promptly.
• Maintain a clean and organized front desk area.
• Coordinate with other hotel departments to meet guest needs.
• Assist with check-ins, check-outs, and phone calls.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Physical stamina

Professional appearance

Computer basics

Local attractions knowledge

Flexibility

Education

High school diploma or equivalent

Job description

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Bell Service Agent to greet guests, assist with luggage, and provide information about hotel facilities and services. You will escort guests to rooms, respond to inquiries, coordinate with other departments, and assist with check-ins and check-outs.

A high school diploma and hospitality mindset are required, with flexibility to work evenings, weekends, and holidays.