Front Office Supervisor: Luxury Guest Experience Lead

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Best training

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Front Office Supervisor to lead the shift, welcome guests, and ensure a smooth stay from arrival to departure. You will coach team members, respond to guest requests, handle concerns with professionalism, and coordinate with Housekeeping and other departments to maintain service quality and brand standards.

Ideal candidates have prior Front Office or Guest Services experience in luxury properties, strong communication skills, and a proactive,

Qualifications

• Experience in Front Office or Guest Services, preferably in luxury hotel or resort.
• Supervisory or team-leading experience.
• Strong communication, guest service and problem-solving skills.
• Confidence in handling guest concerns and making decisions during busy operations.
• Knowledge of Front Office systems and Microsoft Office.
• Strong organisational skills and attention to detail.
• A degree or diploma in Hotel Management or Hotel Administration would be an advantage.
• Fluent English; additional languages would be an advantage.

Responsibilities

• Supervising Front Office operations during your shift and ensuring a smooth guest journey from arrival to departure.
• Leading and supporting colleagues to deliver professional, personalised and attentive service.
• Engaging with guests and responding promptly to requests, feedback and concerns.
• Handling guest complaints professionally and taking ownership of service recovery.
• Monitoring colleague performance and providing guidance, coaching and support when needed.
• Coordinating with Housekeeping, Concierge, Reservations and other departments to ensure seamless guest experiences.
• Ensuring Front Office procedures, brand standards, safety requirements and hotel policies are consistently followed.
• Supporting room upselling and opportunities to enhance the guest experience and hotel performance.
• Ensuring clear communication and effective handovers between shifts.
• Being fully familiar with hotel emergency procedures and responding appropriately when required.

Skills

Supervisory experience

Strong communication

Guest service

Problem-solving

Organisational skills

Education

Hotel Management degree

Diploma in Hotel Administration

Tools

Front Office systems

Microsoft Office

Job description

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Front Office Supervisor to lead the shift, welcome guests, and ensure a smooth stay from arrival to departure. You will coach team members, respond to guest requests, handle concerns with professionalism, and coordinate with Housekeeping and other departments to maintain service quality and brand standards.

Ideal candidates have prior Front Office or Guest Services experience in luxury properties, strong communication skills, and a proactive,