Guest Concierge & Bell Services Associate

IHG Hotels & Resorts; Dubai; On-site; AED 33,000 - 60,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, seeks a full-time Bell Service Assistant in Dubai. You will provide professional, guest-focused service from arrival to departure and coordinate with hotel departments to ensure smooth delivery of luggage, messages, and deliveries.

Ideal candidates have at least 2 years of experience in a similar role at a four- or five-star hotel, with strong communication skills and a focus on quality. A UAE driving license is preferred.

Qualifications

• Minimum of 2 years’ experience in a similar role in a four- or five-star hotel or comparable industry.
• Ability to demonstrate working with and engaging teams from different cultures.
• Strong verbal and written communication skills; detail-oriented and focused on quality.

Responsibilities

• Receive Guests in a professional and friendly manner, exceeding Guest expectation from arrival through to departure
• Maintain effective communication with all related Departments to ensure smooth service delivery
• Maintain an up to date knowledge of the Hotel and local services
• Maintain awareness of Guest profile through Opera Guest profile system
• Ensure that the Guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for Guests and Colleagues, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver Guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
• Preferably applicant with a valid UAE Driving License

Job description

Crowne Plaza Dubai Marina, part of IHG Hotels & Resorts, seeks a full-time Bell Service Assistant in Dubai. You will provide professional, guest-focused service from arrival to departure and coordinate with hotel departments to ensure smooth delivery of luggage, messages, and deliveries.

Ideal candidates have at least 2 years of experience in a similar role at a four- or five-star hotel, with strong communication skills and a focus on quality. A UAE driving license is preferred.