Bell Attendant

Rotana Hotels; United Arab Emirates; On-site; AED 28,000 - 42,000; Full time

Job summary

Rotana Hotels in the United Arab Emirates is seeking a Bell Attendant for The Cove Rotana Ras Al Khaimah to deliver exceptional guest service by assisting with luggage, guiding guests to rooms, and coordinating transportation as needed.

You will maintain lobby cleanliness, support valet services, respond to guest inquiries with a friendly, professional demeanor, and help guests enjoy a smooth arrival and stay.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to lift heavy luggage and stand for long periods.
• Knowledge of local attractions and amenities.
• Excellent problem‑solving skills.
• Customer-focused attitude and professional appearance.

Responsibilities

• Greet guests upon arrival and assist with unloading luggage from vehicles.
• Escort guests to their rooms and explain hotel facilities and services.
• Arrange transportation for guests as needed.
• Respond to guest inquiries and provide information about the local area.
• Handle luggage storage and delivery requests.
• Maintain cleanliness and order in the lobby and entrance areas.

Skills

Customer service

Communication

Interpersonal skills

Physical stamina

Local knowledge

Problem solving

Professional appearance

Education

High school diploma

Job description

Summary

We are seeking a Bell Attendant to join our team and provide exceptional guest service by assisting with luggage, transportation, and other guest needs during their stay at our establishment.

Job Responsibility

• - Greet guests upon their arrival and assist with unloading luggage from vehicles
• - Escort guests to their rooms and explain hotel facilities and services
• - Arrange transportation for guests as needed
• - Respond to guest inquiries and provide information about the local area
• - Handle luggage storage and delivery requests
• - Maintain cleanliness and order in the lobby and entrance areas
• - Assist with valet parking services when necessary

Candidate Requirements

• - High school diploma or equivalent
• - Prior experience in a customer service role preferred
• - Strong communication and interpersonal skills
• - Ability to lift heavy luggage and stand for long periods
• - Knowledge of local attractions and amenities
• - Excellent problem-solving skills
• - Customer-focused attitude and professional appearance

This position is based at The Cove Rotana - Ras Al Khaimah.