Luxury Guest Ambassador - VIP Service & Guest Experience

ALDAR; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Aldar Retail Management is seeking a Guest Ambassador to deliver personalized luxury experiences across our premium cultural destination in Abu Dhabi. You will welcome, guide, and support guests, blending hospitality with high service standards in a dynamic, shift-based environment.

You will engage with guests, VIPs, and tenants, ensuring safety and operational readiness while rotating across roles to deliver memorable experiences. A background in luxury settings is preferred.

Qualifications

• 3–5 years of progressive experience in guest service, hospitality, luxury retail, aviation, or fine dining.
• Experience in luxury, high-profile, or culturally rich environments preferred.
• Flexibility to work rotating shifts, weekends, holidays, and peak periods.

Responsibilities

• Welcome guests warmly and professionally, coordinating arrivals, valet, and VIP interactions with poise and cultural awareness.
• Create personalized guest experiences through curated itineraries, tours, and storytelling about art, design, brands, and cultural programming.
• Manage guest requests, bookings, and concierge services, anticipating needs with empathy and attention to detail.
• Ensure mall safety, cleanliness, and operational readiness; monitor lost & found items, cash handling, and special needs support.
• Act as a liaison between tenants and mall management, collecting feedback and resolving service issues promptly.
• Deliver high-quality service in a fast-paced, shift-based environment, including weekends, holidays, and seasonal peaks.

Skills

Guest service

Hospitality

Communication

Education

Bachelor’s or Diploma in Business/Hospitality/Marketing

Job description

Aldar Retail Management is seeking a Guest Ambassador to deliver personalized luxury experiences across our premium cultural destination in Abu Dhabi. You will welcome, guide, and support guests, blending hospitality with high service standards in a dynamic, shift-based environment.

You will engage with guests, VIPs, and tenants, ensuring safety and operational readiness while rotating across roles to deliver memorable experiences. A background in luxury settings is preferred.