Luxury Gift Shop Guest Experience Associate

Palazzo Versace Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Palazzo Versace Dubai is seeking a Guest Service Executive to deliver exceptional guest service in our luxury hotel gift shop. You will assist with retail sales, help guests select products, and ensure smooth day-to-day operations aligned with our 5-star standards.

Responsibilities include greeting guests, processing sales, stock management, handling inquiries, and promoting products to maximize sales, while maintaining a premium service experience.

Qualifications

• Experience in retail sales or hospitality/hotel.
• Excellent communication and customer service.
• Sales-driven and well-presented.
• Flexible shifts, including weekends and public holidays.
• Basic computer and POS knowledge.

Responsibilities

• Greet and assist guests in a warm, professional and personalized manner.
• Assist guests with product selection and provide informed recommendations.
• Process sales transactions accurately (cash/card) following procedures.
• Keep the outlet clean, organized and attractive to luxury standards.
• Monitor stock levels, replenish products and ensure proper display and pricing.
• Receive and check deliveries, assist with stock control and report discrepancies.
• Handle guest inquiries and escalate issues as needed.
• Promote products and maximize sales opportunities with a service-focused approach.

Skills

Guest service excellence

Customer service

Retail/hospitality experience

Communication skills

Cash handling & POS

Tools

POS system

Job description

Palazzo Versace Dubai is seeking a Guest Service Executive to deliver exceptional guest service in our luxury hotel gift shop. You will assist with retail sales, help guests select products, and ensure smooth day-to-day operations aligned with our 5-star standards.

Responsibilities include greeting guests, processing sales, stock management, handling inquiries, and promoting products to maximize sales, while maintaining a premium service experience.