Front Office Greeter - Resort Tower

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare package

Paid leave

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Front Office Greeter to join the Resort Tower Operations team. You will warmly welcome guests, escort them to the front desk, and provide essential information about the resort and services.

You will coordinate with bell staff, concierge, and front desk to ensure a seamless arrival experience, support VIP guests, and uphold Forbes Five Star standards and luxury brand guidelines throughout shifts.

Qualifications

• Hospitality or guest services experience preferred.
• Excellent communication and interpersonal skills.
• Fluency in English; additional languages a plus.
• Ability to stand for long periods and work outdoors occasionally.
• Flexible schedule including weekends, holidays, and evenings.
• Experience with Forbes Travel Guide standards preferred.

Responsibilities

• Greet guests with a warm, friendly, and professional demeanor.
• Escort guests to front desk or check-in area and assist with luggage.
• Provide information about resort amenities and services.
• Coordinate with bell staff, concierge, and front desk for seamless arrivals.
• Anticipate guest needs and offer proactive assistance.
• Support VIP and special guest arrivals with personalized attention.
• Maintain welcoming entrance and lobby area in the Resort Tower.
• Handle guest inquiries and direct them to appropriate department.
• Assist in managing guest flow during peak arrival times.
• Ensure Forbes Five Star standards are delivered.
• Uphold brand standards for a consistent luxury experience.

Skills

English fluency

Communication skills

Customer service

Professional appearance

Multitasking

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Front Office Greeter to join the resort’s Front Office – Resort Tower Operations team.

Responsibilities

The primary duties and responsibilities of this role are:

• Greet guests upon arrival with a warm, friendly, and professional demeanor.
• Escort guests to the front desk or designated check-in area and assist with luggage coordination.
• Provide basic information about the resort, amenities, and services.
• Coordinate with bell staff, concierge, and front desk to ensure seamless guest arrivals.
• Anticipate guest needs and offer proactive assistance.
• Support VIP and special guest arrivals with personalized attention.
• Maintain a welcoming and organized entrance/lobby area in the Resort Tower.
• Handle guest inquiries and direct them to the appropriate department or team member.
• Assist in managing guest flow during peak arrival times.
• Ensure qualitative Forbes Five Star standards are delivered.
• Uphold brand standards and ensure a consistent luxury experience.

About You

• Previous experience in hospitality, guest services, or customer-facing roles preferred.
• Excellent communication and interpersonal skills.
• Warm, approachable personality with a professional appearance.
• Ability to multitask and remain calm under pressure.
• Fluency in English; additional languages are a plus.
• Knowledge of luxury service standards and guest etiquette.
• Flexible schedule including weekends, holidays, and evenings.
• Standing for extended periods and occasional outdoor work (e.g., greeting at entrances).
• Prior experience and training with Forbes Travel Guide standards.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.