Luxury Front Office Lead - Guest Experience Champion

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 156,000 - 212,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

IHG Hotels & Resorts is seeking an Assistant Front Office Manager for our Ras Al Khaimah Mina Al Arab Resort & Spa. The role focuses on supporting daily Front Office operations, delivering luxury guest experiences, and coaching a diverse team to uphold True Hospitality.

You will work closely with the Front Office Manager to maintain high service standards, handle guest feedback, and ensure seamless arrival and departure experiences for guests in a premium resort setting.

Qualifications

• Experience in Front Office or Guest Services within a luxury hotel or resort environment.
• Assistant management experience with strong Front Office operations knowledge.
• Fluent English; additional languages a plus.

Responsibilities

• Support the Front Office Manager in overseeing daily Front Office operations and shifts.
• Lead Front Office colleagues to deliver professional, personalised service.
• Be present in lobby and guest areas to ensure seamless arrival/departure experiences.
• Handle guest feedback and resolve issues positively.
• Supervise shifts, allocate tasks, ensure staffing and coverage.
• Coach and train colleagues to raise service standards.
• Ensure Front Office procedures and billing policies are followed.
• Support upselling initiatives to maximise room revenue.
• Conduct regular inspections of Front Office and guest areas.
• Collaborate with Housekeeping, Reservations, Concierge and other departments.

Skills

Front Office experience

Leadership

Guest service

Communication

Problem-solving

Coaching

Team motivation

Tools

Front Office systems

Job description

IHG Hotels & Resorts is seeking an Assistant Front Office Manager for our Ras Al Khaimah Mina Al Arab Resort & Spa. The role focuses on supporting daily Front Office operations, delivering luxury guest experiences, and coaching a diverse team to uphold True Hospitality.

You will work closely with the Front Office Manager to maintain high service standards, handle guest feedback, and ensure seamless arrival and departure experiences for guests in a premium resort setting.