Assistant Front Office Manager: Luxury Guest Experience

InterContinental Hotels Group; Ras Al Khaimah; On-site; AED 167,000 - 257,000; Full time

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking an Assistant Front Office Manager to support the smooth day-to-day operation of our Front Office team. You will work closely with the Front Office Manager to create a warm and welcoming arrival experience and uphold our luxury service standards.

You will lead Front Office colleagues, engage with guests, and drive staff development while ensuring seamless guest interactions and adherence to True Hospitality across all

Qualifications

• Previous experience in Front Office or Guest Services within a luxury hotel or resort environment.
• Previous assistant management experience.
• Hands-on leader who engages with guests and colleagues.
• Strong guest recovery, problem-solving and decision-making skills.
• Good knowledge of Front Office systems and hotel operating procedures.
• Strong communication and interpersonal skills; ability to coach a diverse team.
• Fluent English; additional languages are an advantage.
• Flexibility to work different shifts, weekends and public holidays.
• Genuine passion for creating memorable guest experiences and True Hospitality.

Responsibilities

• Oversee daily Front Office operations and ensure smooth shifts in collaboration with the Front Office Manager.
• Lead Front Office colleagues to deliver professional, personalized and attentive guest service.
• Be present in the lobby and guest areas, engaging with guests for a seamless arrival and departure experience.
• Address guest feedback with confidence and drive to positive resolutions.
• Supervise shift operations, allocate responsibilities and ensure adequate staffing.
• Coach, train and provide regular feedback to colleagues to raise service standards.
• Ensure Front Office procedures, systems, security, billing and credit policies are followed.
• Support upselling initiatives to maximise room revenue and guest experience.
• Conduct regular inspections of Front Office and guest areas and address gaps.
• Collaborate with Housekeeping, Reservations, Concierge and other departments for seamless guest experiences.
• Act as Manager on Duty when required and assist during emergencies.

Skills

Front Office experience

Assistant management

Guest service leadership

Guest recovery & problem-solving

Front Office systems knowledge

Communication & interpersonal skills

Fluent English

Shift flexibility

Passion for hospitality

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking an Assistant Front Office Manager to support the smooth day-to-day operation of our Front Office team. You will work closely with the Front Office Manager to create a warm and welcoming arrival experience and uphold our luxury service standards.

You will lead Front Office colleagues, engage with guests, and drive staff development while ensuring seamless guest interactions and adherence to True Hospitality across all