Luxury Front Desk Agent – Guest Experience

InterContinental Hotels Group; United Arab Emirates; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Extensive training

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Front Desk Agent to warmly welcome guests, handle bookings and payments, and ensure a seamless check-in/check-out process. You will anticipate guest needs and provide tailored recommendations, acting as the trusted point of contact for a luxurious resort experience.

The role emphasizes strong communication, problem-solving, and tech-savviness with a focus on guest satisfaction and memorable stays in a premier UAE resort

Qualifications

• Excellent communication and guest service skills.
• Ability to resolve issues and provide tailored recommendations.
• Fluent in the local language; additional language skills are a plus.

Responsibilities

• Greet guests with a warm welcome and create memorable experiences.
• Acknowledge IHG Rewards Club members and return guests in person or by phone.
• Manage and process guest bookings and payments accurately.
• Streamline check-in/check-out to ensure a swift, seamless experience.
• Anticipate guests' needs and offer personalized recommendations and assistance.
• Be the trusted contact for guests, addressing concerns and guiding dining or activity options.

Skills

Communication

Problem-solving

Local language fluency

Tech-savvy

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Front Desk Agent to warmly welcome guests, handle bookings and payments, and ensure a seamless check-in/check-out process. You will anticipate guest needs and provide tailored recommendations, acting as the trusted point of contact for a luxurious resort experience.

The role emphasizes strong communication, problem-solving, and tech-savviness with a focus on guest satisfaction and memorable stays in a premier UAE resort