Luxury Front Desk Agent – Guest Experience

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 39,000 - 61,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Best-in-class training

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Front Desk Agent to welcome guests, manage bookings, and ensure seamless check-in/out experiences. You will provide local insights, assist with payments, and respond to guest requests with a responsive, hospitality-focused approach.

The role emphasizes exceptional service, guest dissatisfaction resolution, and contributing to the overall guest experience with a welcoming demeanor and professional appearance.

Qualifications

• Strong communication skills and ability to handle guest concerns with ease.
• Problem-solving mindset to turn issues into positive guest experiences.
• Fluency in the local language is preferred; additional languages are a plus.
• Literate and tech-savvy with basic math and computer skills.

Responsibilities

• Greet guests warmly and provide memorable, seamless service.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Process guest bookings and manage payments efficiently.
• Facilitate quick and smooth check-in/check-out experiences.
• Anticipate guest needs and offer tailored recommendations.
• Be the trusted contact for guests, handling inquiries and restaurant suggestions.

Job description

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Front Desk Agent to welcome guests, manage bookings, and ensure seamless check-in/out experiences. You will provide local insights, assist with payments, and respond to guest requests with a responsive, hospitality-focused approach.

The role emphasizes exceptional service, guest dissatisfaction resolution, and contributing to the overall guest experience with a welcoming demeanor and professional appearance.