Front Desk Agent - InterContinental Ras Al Khaimah Mina Al Arab Resort Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 39,000 - 61,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Best-in-class training

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Front Desk Agent to welcome guests, manage bookings, and ensure seamless check-in/out experiences. You will provide local insights, assist with payments, and respond to guest requests with a responsive, hospitality-focused approach.

The role emphasizes exceptional service, guest dissatisfaction resolution, and contributing to the overall guest experience with a welcoming demeanor and professional appearance.

Qualifications

• Strong communication skills and ability to handle guest concerns with ease.
• Problem-solving mindset to turn issues into positive guest experiences.
• Fluency in the local language is preferred; additional languages are a plus.
• Literate and tech-savvy with basic math and computer skills.

Responsibilities

• Greet guests warmly and provide memorable, seamless service.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Process guest bookings and manage payments efficiently.
• Facilitate quick and smooth check-in/check-out experiences.
• Anticipate guest needs and offer tailored recommendations.
• Be the trusted contact for guests, handling inquiries and restaurant suggestions.

Job description

Job Description:

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day‑to‑day:

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.