Luxury FM Client Liaison — Arabic Speaker

Confidential Company

Dubai

On-site

AED 180,000 - 240,000

Full time

14 days+

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Job summary

Confidential Company is seeking a Client Representative (Arabic Speaker) with a hospitality background to elevate client engagement and streamline service delivery for our luxury FM clients in Dubai. The role focuses on serving as the primary liaison between clients and the FM team, managing day-to-day communications, and driving satisfaction through proactive visits and escalation handling.

The ideal candidate has 5+ years in client relations within premium hotels, high-end residences, or

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, Public Relations or related field.
Minimum 5 years in client relations, guest services, or account management in luxury settings.
Native or fluent Arabic with strong English communication skills.

Responsibilities

Serve as liaison between clients and FM team to enhance engagement and service delivery.
Manage client communications and day-to-day escalations to reduce management workload.
Conduct regular client visits to assess satisfaction and align with maintenance schedules.
Respond promptly to emergencies and client complaints with high-quality solutions.
Translate client feedback into actionable insights for management.