Client Representative

Confidential Company; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Confidential Company is seeking a Client Representative (Arabic Speaker) with a hospitality background to elevate client engagement and streamline service delivery for our luxury FM clients in Dubai. The role focuses on serving as the primary liaison between clients and the FM team, managing day-to-day communications, and driving satisfaction through proactive visits and escalation handling.

The ideal candidate has 5+ years in client relations within premium hotels, high-end residences, or

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Public Relations or related field.
• Minimum 5 years in client relations, guest services, or account management in luxury settings.
• Native or fluent Arabic with strong English communication skills.

Responsibilities

• Serve as liaison between clients and FM team to enhance engagement and service delivery.
• Manage client communications and day-to-day escalations to reduce management workload.
• Conduct regular client visits to assess satisfaction and align with maintenance schedules.
• Respond promptly to emergencies and client complaints with high-quality solutions.
• Translate client feedback into actionable insights for management.

Skills

Arabic fluency

English proficiency

Hospitality background

Client relations

Escalation handling

Education

Bachelor’s degree in Hospitality Management or related

Tools

MS Office

Facility management software

Job description

As a high-end luxury resident and offices Facilities Management company, we are looking for a Client Representative (Arabic Speaker) with a hospitality background to enhance client engagement, manage day-to-day communications, and streamline service delivery for our clients.

Key Responsibilities:

• Serve as the key liaison between clients and the FM team to enhance engagement, trust, and service delivery.
• Filter, manage, and address client communications and day-to-day escalations to
• significantly reduce the FM Operations Manager's operational workload.
• Conduct regular client visits and check-ins to evaluate satisfaction, identify specific needs, and ensure alignment with maintenance schedules.
• Respond promptly to emergency situations and client complaints, coordinating immediate, high-quality solutions with the technical team.
• Translate client feedback into actionable insights for the FM Operations Manager and Technical Manager.
• Assist in coordinating DLP (Defect Liability Period) communication between clients and the Internal teams.
• Monitor service delivery to ensure it aligns with luxury hospitality standards and specific contract terms.
• Prepare detailed client feedback reports and present recommendations to management to continuously improve client retention and satisfaction.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, Public Relations, or a relevant discipline from reputable universities.
• Minimum of 5 years of experience in client relations, guest services, or account management within luxury hotels, high-end residential, or premium retail/F&B environments.
• Native or fluent Arabic speaker with exceptional written and verbal communication skills in both Arabic and English; ability to engage culturally and professionally with high-net-worth clients.
• Proven background in hospitality, focusing on premium service delivery, client relationship management, and escalation handling.
• Demonstrated ability to resolve client issues and emergency situations rapidly with a high degree of diplomacy and tact.
• Strong interpersonal, presentation, and negotiation skills to build and maintain trust with clients and key project stakeholders.
• Ability to act as an effective bridge between clients and internal technical/operational teams, reducing the operational workload on management.
• Strong organizational and task prioritization skills with the ability to perform under tight deadlines.
• Proficiency in MS Office applications; familiarity with facility management software.