Luxury Flagship Boutique Leader: Elevate Sales & Service

Expertise Recruitment; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

Expertise Recruitment is seeking a Flagship Boutique Manager in Dubai to lead daily operations, drive luxury customer experience, and achieve sales targets within a brand-standard environment.

You will recruit and coach a high-performing team, oversee stock, FIFO and cash handling, maintain impeccable visual merchandising, nurture VIP clients, and collaborate with head office to implement brand initiatives.

Qualifications

• Bachelor's degree or equivalent experience in retail or business.
• Minimum 5 years managing luxury retail or flagship stores with proven sales success.
• Strong leadership skills to recruit train and motivate boutique teams.
• Excellent commercial awareness; ability to analyze sales and customer data.
• Exceptional customer service and communication skills handling VIP clients professionally.
• Knowledgeable in store operations stock management cash handling and compliance.
• Ability to maintain high visual merchandising and store presentation standards.
• Fluent in Arabic and English; additional languages are a plus.
• Highly organized detail-oriented resilient and results-driven.
• Passionate about luxury retail and delivering exceptional customer experiences.

Responsibilities

• Lead boutique's commercial success by achieving and exceeding sales targets and KPIs.
• Monitor and analyze sales trends customer data and product performance to optimize stock and sales strategies.
• Lead by example in selling techniques and client engagement.
• Ensure an exceptional luxury customer journey in alignment with brand guidelines.
• Handle VIP clients and sensitive service issues with professionalism and discretion.
• Monitor clientelling and storytelling efforts within the team.
• Oversee daily operations stock levels FIFO cash handling and compliance with policies.
• Ensure adherence to health & safety and loss prevention measures.
• Maintain accurate reporting stocktaking and audit compliance.
• Recruit train coach and motivate a high-performing boutique team.
• Conduct regular performance reviews and 1:1 meetings identify development needs and build succession plans.
• Foster a culture of accountability ownership and continuous improvement.
• Monitor the team to maintain perfect grooming and hygiene standards.
• Ensure flawless maintenance of the visual merchandising standards.
• Oversee boutique layout cleanliness and maintenance to reflect the luxury image.
• Collaborate with the VM team on best practices and market implementations.
• Act as the main point of contact between the boutique and head office functions (HR Marketing Innovation Workshop Logistics Factory etc.).
• Share boutique insights and feedback.
• Champion new initiatives trainings and brand updates to the team.

Skills

Leadership

Commercial awareness

Customer service

Arabic & English fluency

Organization & resilience

Education

Bachelor's degree or equivalent experience in retail or business

Job description

Expertise Recruitment is seeking a Flagship Boutique Manager in Dubai to lead daily operations, drive luxury customer experience, and achieve sales targets within a brand-standard environment.

You will recruit and coach a high-performing team, oversee stock, FIFO and cash handling, maintain impeccable visual merchandising, nurture VIP clients, and collaborate with head office to implement brand initiatives.