Luxury Department Manager: Customer Experience Leader

Brunello Cucinelli; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

Brunello Cucinelli in Dubai seeks a Department Manager to lead the boutique team, elevate the customer experience, and uphold the brand's philosophy on service, CRM, and visual standards.

You will guide sales operations, coordinate events, monitor KPIs, and report trends to management, while maintaining high standards and forging strong client relationships.

The ideal candidate has 6+ years in retail with 2+ in luxury management, fluent in French and English, and a passion for fashion.

Qualifications

• 6+ years in Retail with at least 2 years in managerial roles in a luxury Retail brand.
• Solid understanding of the product and knowledge of the fashion industry and luxury sector.
• Excellent organizational skills, meticulous attention to detail and ability to work in a team environment.
• Fluency in French and English; knowledge of another language is a plus.

Responsibilities

• Cultivate relationships with customers through active presence on the shop floor and provide a unique service and shopping experience in line with brand philosophy.
• Communicate clearly and courteously in mother tongue and other languages with clients and colleagues, listening to establish mutual trust.
• Guide sales operations and ensure customer service and selling ceremonies comply with company guidelines to provide a special experience.
• Collaborate with Management to set specific, actionable goals based on KPIs and store targets to achieve assigned targets.
• Support the Store in organizing events and trunk shows to attract new customers and enhance CRM actions.
• Ensure high standards by implementing Visual Guidelines and coordinating displays, windows, and in-store layouts.
• Enrich boutique presence through Brunello Cucinelli style and keep teams updated on products and collections.
• Guide the team to maximize sales and reporting opportunities to management for corrective actions and business insights.
• Motivate the team in daily activities and provide continuous feedback to ensure improvement.
• Safeguard respect and collaboration, mediating conflicts through coaching or one-to-one meetings.
• Cooperate with stock department and assist during inventories.
• Ensure retail procedures and HQ guidelines are respected.
• Maintain direct contact with headquarters and utilize IT tools, including Xstore and Salesforce CRM.

Skills

Customer service

Team leadership

Luxury retail

CRM

Sales

Tools

Xstore

Salesforce

Job description

Brunello Cucinelli in Dubai seeks a Department Manager to lead the boutique team, elevate the customer experience, and uphold the brand's philosophy on service, CRM, and visual standards.

You will guide sales operations, coordinate events, monitor KPIs, and report trends to management, while maintaining high standards and forging strong client relationships.

The ideal candidate has 6+ years in retail with 2+ in luxury management, fluent in French and English, and a passion for fashion.