DEPARTMENT MANAGER

Brunello Cucinelli; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

Brunello Cucinelli in Dubai seeks a Department Manager to lead the boutique team, elevate the customer experience, and uphold the brand's philosophy on service, CRM, and visual standards.

You will guide sales operations, coordinate events, monitor KPIs, and report trends to management, while maintaining high standards and forging strong client relationships.

The ideal candidate has 6+ years in retail with 2+ in luxury management, fluent in French and English, and a passion for fashion.

Qualifications

• 6+ years in Retail with at least 2 years in managerial roles in a luxury Retail brand.
• Solid understanding of the product and knowledge of the fashion industry and luxury sector.
• Excellent organizational skills, meticulous attention to detail and ability to work in a team environment.
• Fluency in French and English; knowledge of another language is a plus.

Responsibilities

• Cultivate relationships with customers through active presence on the shop floor and provide a unique service and shopping experience in line with brand philosophy.
• Communicate clearly and courteously in mother tongue and other languages with clients and colleagues, listening to establish mutual trust.
• Guide sales operations and ensure customer service and selling ceremonies comply with company guidelines to provide a special experience.
• Collaborate with Management to set specific, actionable goals based on KPIs and store targets to achieve assigned targets.
• Support the Store in organizing events and trunk shows to attract new customers and enhance CRM actions.
• Ensure high standards by implementing Visual Guidelines and coordinating displays, windows, and in-store layouts.
• Enrich boutique presence through Brunello Cucinelli style and keep teams updated on products and collections.
• Guide the team to maximize sales and reporting opportunities to management for corrective actions and business insights.
• Motivate the team in daily activities and provide continuous feedback to ensure improvement.
• Safeguard respect and collaboration, mediating conflicts through coaching or one-to-one meetings.
• Cooperate with stock department and assist during inventories.
• Ensure retail procedures and HQ guidelines are respected.
• Maintain direct contact with headquarters and utilize IT tools, including Xstore and Salesforce CRM.

Skills

Customer service

Team leadership

Luxury retail

CRM

Sales

Tools

Xstore

Salesforce

Job description

DEPARTMENT MANAGER

Profile:

The role of the Brunello Cucinelli Department Manager is fundamental in providing support to the Store. Requirements include helping run the Boutique, being a guide to the in-store team and acting as a reference point for customers.

Role responsibilities:

• Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.

• Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust.

• Guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience.

• Collaborates with Management to set goals that are specific, actionable, and based on established KPI’s, promoting the achievement of assigned targets based both on store targets and set up goals,

• Supporting the Store in the organization of events and trunk shows in order to introduce new customers to the Brunello Cucinelli world, to instil and increase loyalty and to provide further ideas on CRM actions to be implemented.

• Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.

• Enriching its presence in the Boutique through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves.

• Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented. With the aim of boosting business, the Department Manager will be also required to provide feedback through reports related to: sales trends (e.g. bestsellers, slow mover products etc.), customers and competitors.

• Managing and motivating the team in carrying out daily activities within the Boutique with a sense of responsibility. Furthermore, in order to guarantee continuous improvement, the Store Manager is responsible for ensuring each team member receives continuous feedback.

• Safeguarding and promoting respect and collaboration between colleagues, mediating any quarrel that may arise within the team by group coaching or one-to-one meetings.

• Cooperating with the stock department, providing support when required, especially during inventories.

• Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.

• Cultivating direct contact with the headquarters.

• Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications:

For the role of Department Manager, we are looking for a candidate with an experience of minimum 6 years in Retail and with at least 2 years gained in managerial roles in a luxury Retail brand.

The ideal profile has a solid understanding of the product and a deep knowledge of the fashion industry and luxury sector.

To be successful in this role, applicants must have excellent organisational skills, meticulous attention to detail and ability to work in a team environment. High flexibility, people management skills and the ability to lead the team in a fast-paced environment are considered fundamental.

Fluency in French and English is required; the knowledge of another language will be considered a plus.