Store Lead - Dubai Sales & Customer Experience

Department Manager - Burberry, Dubai; Dubai; On-site; AED 167,400 - 245,520; Full time

Job summary

Burberry Dubai is seeking a Department Manager to lead the sales team, drive category performance, and ensure an exceptional Burberry Experience for every client. You will collaborate with the Store Manager to implement sales strategies, train staff, and uphold premium service standards in a fast-paced luxury environment.

Ideal candidates bring 1–2 years of supervisory retail experience, strong POS knowledge, and comfort with Apple devices and digital tools to enhance customer engagement and

Qualifications

• Advanced knowledge of POS system.
• Ability to handle complex customer service issues; e.g. dissatisfied customers, complaints, returns, repairs & after-sales.
• Able to use a fluent and professional dialogue with clients and staff.
• Previous experience with Apple mobile devices and comfortable with the use of digital tools.
• 1-2 years previous supervisory or management experience in retail sales.

Responsibilities

• Lead sales associates to improve selling skills and close sales to achieve KPIs.
• Drive sales for assigned category and partner with Store Manager on sell-through and training.
• Lead a high performing customer-facing team and deliver the Burberry Experience per brand strategies.
• Manage customer flow to ensure optimal service and no client is left unattended.
• Foster collaboration between sales, specialists, stock and operations teams and coach in the moment.

Skills

POS system

Customer service issues

Professional dialogue

Apple devices

Supervisory experience

Tools

Apple devices

Job description

Burberry Dubai is seeking a Department Manager to lead the sales team, drive category performance, and ensure an exceptional Burberry Experience for every client. You will collaborate with the Store Manager to implement sales strategies, train staff, and uphold premium service standards in a fast-paced luxury environment.

Ideal candidates bring 1–2 years of supervisory retail experience, strong POS knowledge, and comfort with Apple devices and digital tools to enhance customer engagement and