Luxury Concierge Expert - White-Glove Global Experiences

Insignia Group of Companies; Dubai; Remote; AED 201,000 - 357,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Insignia Group of Companies in Dubai seeks a Concierge Expert to deliver white-glove lifestyle services for discerning clients. You’ll source last-minute reservations, secure VIP access and tickets to global events, and craft unforgettable experiences with discretion and creativity.

This role requires proactive planning, strong communication with PAs and Operations, and flawless execution from research to follow-up. Mastery of English and CRM tools, plus a global mindset, are essential.

Qualifications

• Experience in concierge or luxury hospitality or private client services.
• Ability to stay composed under pressure with discretion.
• Excellent English communication and presentation skills.
• Strong organisational and negotiation abilities.
• Experience with CRM platforms and common productivity tools.

Responsibilities

• Handle luxury lifestyle requests including fine dining, travel, and exclusive event access.
• Communicate with clients via phone, email, and messaging, coordinating with PAs and Operations.
• Own client requests from research to execution and follow-up.
• Source premium products globally using various tools and networks.
• Build relationships with international vendors to unlock exclusive benefits.
• Maintain accurate client records and update internal systems.
• Stay informed on luxury, hospitality, travel trends to make proactive recommendations.
• Deliver white-glove service and exceed expectations.

Skills

Concierge experience

Luxury hospitality

Private client services

Cross-functional collaboration

Organisational skills

Negotiation

Attention to detail

Creative thinking

Communication skills

Discretion

Global mindset

CRM systems

Tools

Microsoft Dynamics 365

Trello

Canva

Adobe Creative Suite

Microsoft Word

PowerPoint

Job description

Insignia Group of Companies in Dubai seeks a Concierge Expert to deliver white-glove lifestyle services for discerning clients. You’ll source last-minute reservations, secure VIP access and tickets to global events, and craft unforgettable experiences with discretion and creativity.

This role requires proactive planning, strong communication with PAs and Operations, and flawless execution from research to follow-up. Mastery of English and CRM tools, plus a global mindset, are essential.