Concierge Expert

Insignia Group of Companies; Dubai; Remote; AED 201,000 - 357,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Insignia Group of Companies in Dubai seeks a Concierge Expert to deliver white-glove lifestyle services for discerning clients. You’ll source last-minute reservations, secure VIP access and tickets to global events, and craft unforgettable experiences with discretion and creativity.

This role requires proactive planning, strong communication with PAs and Operations, and flawless execution from research to follow-up. Mastery of English and CRM tools, plus a global mindset, are essential.

Qualifications

• Experience in concierge or luxury hospitality or private client services.
• Ability to stay composed under pressure with discretion.
• Excellent English communication and presentation skills.
• Strong organisational and negotiation abilities.
• Experience with CRM platforms and common productivity tools.

Responsibilities

• Handle luxury lifestyle requests including fine dining, travel, and exclusive event access.
• Communicate with clients via phone, email, and messaging, coordinating with PAs and Operations.
• Own client requests from research to execution and follow-up.
• Source premium products globally using various tools and networks.
• Build relationships with international vendors to unlock exclusive benefits.
• Maintain accurate client records and update internal systems.
• Stay informed on luxury, hospitality, travel trends to make proactive recommendations.
• Deliver white-glove service and exceed expectations.

Skills

Concierge experience

Luxury hospitality

Private client services

Cross-functional collaboration

Organisational skills

Negotiation

Attention to detail

Creative thinking

Communication skills

Discretion

Global mindset

CRM systems

Tools

Microsoft Dynamics 365

Trello

Canva

Adobe Creative Suite

Microsoft Word

PowerPoint

Job description

Job Description:

We’re seeking a Concierge Expert to join our elite lifestyle team. This role is made for someone who thrives in fast-paced, high-touch environments and has a talent for making the impossible happen. From sourcing last-minute reservations at Michelin-starred restaurants to securing VIP access or tickets to global events, you’ll be the trusted go-to for our discerning clientele. This is more than a service role, it's about crafting unforgettable moments with creativity, precision, and discretion.

This is not a client-facing role but still requiring a proactive, responsive, and detail-oriented individual who can meet high expectations with discretion and efficiency.

Key Responsibilities

• Handle a wide range of luxury lifestyle requests including fine dining, bespoke travel, exclusive event access, personal shopping, and gifting.
• Manage all client communications with professionalism, via phone, email, and messaging, often liaising directly with Insignia’s PAs and Operations.
• Own client requests from start to finish from research and planning through to seamless execution and follow-up.
• Source premium products and services globally using a variety of tools, platforms, and industry connections.
• Build and negotiate relationships with international vendors and luxury service providers to unlock exclusive benefits and value.
• Maintain accurate client records and ensure internal systems and reporting are consistently updated.
• Stay informed of the latest trends in luxury, hospitality, travel, and lifestyle to proactively make recommendations.
• Deliver white-glove service as standard, always going above and beyond.

Required Skills & Experience

• Proven experience in concierge, luxury hospitality, lifestyle management, private client services, or a similar high-end service role.
• Confident, composed, and solutions-oriented, especially under pressure.
• Collaborative mindset with the ability to work cross-functionally, particularly with PAs and the Lifestyle team, including Operations/Back of House.
• Strong organisational, negotiation, and multitasking abilities.
• Strong research skills and an eye for detail, nothing escapes you.
• A creative thinker with a global mindset and a passion for delivering unforgettable experiences.
• Excellent communication and presentation skills.
• Exceptional written and spoken English communication skills. Other languages such as Slovak, or Russian a plus.
• Tech-savvy with experience using CRM platforms (preferably Microsoft Dynamics 365), Trello, Canva, Adobe Creative Suite, Microsoft Word, and PowerPoint.

Other Requirements

• Willingness to work flexible hours, sometimes evenings and/or weekends remotely, as dictated by client needs and event timings
• Occasional travel may be required for client support and relationship development.