Luxury Concierge Coordinator – Guest Services

Bvlgari Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Bvlgari Hotels & Resorts in Dubai seeks a Front Office/Guest Services associate to respond to guest requests, arrange transportation and services, and provide local information. You will answer calls, coordinate with departments, and help guests enjoy a seamless stay in a luxury environment.

The role requires a cordial, professional demeanor, strong communication skills, and the ability to work as part of a team. This is a full-time, non-management position on-site at our Dubai property.

Qualifications

• High school diploma or GED required.
• Strong communication and service orientation essential.
• No related work experience required.

Responsibilities

• Respond to guest requests for services and arrange transportation or other arrangements.
• Answer calls, messages, and questions; ensure follow-up for guest satisfaction.
• Coordinate with Bellstaff, Housekeeping, and other departments as needed.
• Review logs and notes; monitor guest lounge for safety and comfort.
• Maintain professional appearance and adhere to hotel policies.

Skills

Guest service excellence

Clear communication

Teamwork

Problem solving

Education

High school diploma or GED

Job description

Bvlgari Hotels & Resorts in Dubai seeks a Front Office/Guest Services associate to respond to guest requests, arrange transportation and services, and provide local information. You will answer calls, coordinate with departments, and help guests enjoy a seamless stay in a luxury environment.

The role requires a cordial, professional demeanor, strong communication skills, and the ability to work as part of a team. This is a full-time, non-management position on-site at our Dubai property.