Residences Concierge Coordinator - BVLGARI Resort Dubai

Bvlgari Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Bvlgari Hotels & Resorts in Dubai seeks a Front Office/Guest Services associate to respond to guest requests, arrange transportation and services, and provide local information. You will answer calls, coordinate with departments, and help guests enjoy a seamless stay in a luxury environment.

The role requires a cordial, professional demeanor, strong communication skills, and the ability to work as part of a team. This is a full-time, non-management position on-site at our Dubai property.

Qualifications

• High school diploma or GED required.
• Strong communication and service orientation essential.
• No related work experience required.

Responsibilities

• Respond to guest requests for services and arrange transportation or other arrangements.
• Answer calls, messages, and questions; ensure follow-up for guest satisfaction.
• Coordinate with Bellstaff, Housekeeping, and other departments as needed.
• Review logs and notes; monitor guest lounge for safety and comfort.
• Maintain professional appearance and adhere to hotel policies.

Skills

Guest service excellence

Clear communication

Teamwork

Problem solving

Education

High school diploma or GED

Job description

Job Description:

Job Number 26108313

Job Category Rooms & Guest Services Operations

Location Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.