Luxury Club Lounge F&B Concierge

IHG Hotels & Resorts; Dubai; On-site; AED 67,000 - 89,000; Full time

Benefits offered by this job

Room discounts

World-class training

Wellbeing program

Job summary

IHG Hotels & Resorts in Dubai Festival City is seeking a Club Lounge F&B Agent for InterContinental Dubai Festival City. You’ll welcome guests, handle inquiries, and support smooth service at the Club InterContinental lounge.

The role requires excellent communication, fluency in English, familiarity with reservations systems (Opera), and a hospitality mindset. Nights, weekend and holiday shifts are part of the job, with a competitive salary and benefits including room discounts.

Qualifications

• Excellent communication with guests and colleagues.
• Fluency in English; additional languages are a plus.
• Experience with hotel reservations systems (Opera) and basic computer skills.

Responsibilities

• Serve all guests per company standards.
• Acknowledge IHG Rewards Club members and returning guests.
• Demonstrate the highest standard of hospitality at all times.
• Record and act on guest preferences and requests.
• Be a trusted contact for guests and escalate to management when needed.

Skills

Communication skills

English fluency

Opera reservations system

Education

High school diploma

Tools

Opera

Job description

IHG Hotels & Resorts in Dubai Festival City is seeking a Club Lounge F&B Agent for InterContinental Dubai Festival City. You’ll welcome guests, handle inquiries, and support smooth service at the Club InterContinental lounge.

The role requires excellent communication, fluency in English, familiarity with reservations systems (Opera), and a hospitality mindset. Nights, weekend and holiday shifts are part of the job, with a competitive salary and benefits including room discounts.