Club Lounge Attendant - Luxury Guest Experience

Tanqeeb; Abu Dhabi; On-site; AED 42,000 - 78,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Career growth

Job summary

InterContinental Dubai Marina Hotel & Residences is seeking a Club Lounge Attendant to provide warm, professional hospitality to Club InterContinental guests. You will serve breakfast, afternoon tea, and evening cocktails, while maintaining a pristine lounge environment.

The role emphasizes anticipating guest needs, delivering tailored recommendations, and collaborating with Front Office, Housekeeping, and F&B teams to ensure a seamless guest journey. English fluency is essential.

Qualifications

• Previous guest-facing experience in a luxury hotel or lounge.
• Excellent interpersonal and communication skills.
• Fluent in English; knowledge of other languages is a plus.
• Basic knowledge of food and beverage service etiquette and hygiene.

Responsibilities

• Provide a warm and professional welcome to all Club InterContinental guests.
• Serve food and beverages during breakfast, afternoon tea, and evening cocktails according to IHG standards.
• Maintain cleanliness, presentation, and ambiance of the Club Lounge at all times.
• Proactively anticipate guest needs, offering tailored recommendations and assistance.
• Handle guest requests, feedback, and complaints professionally, escalating to supervisors when necessary.
• Liaise with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey.
• Assist with concierge services including reservations, transport, and general information.
• Maintain knowledge of VIP arrivals, guest preferences, and special occasions.
• Uphold InterContinental brand standards and maintain confidentiality at all times.

Skills

Guest-facing experience

Interpersonal skills

English fluency

F&B etiquette knowledge

Job description

InterContinental Dubai Marina Hotel & Residences is seeking a Club Lounge Attendant to provide warm, professional hospitality to Club InterContinental guests. You will serve breakfast, afternoon tea, and evening cocktails, while maintaining a pristine lounge environment.

The role emphasizes anticipating guest needs, delivering tailored recommendations, and collaborating with Front Office, Housekeeping, and F&B teams to ensure a seamless guest journey. English fluency is essential.