Club Lounge F&B Agent — Elite Guest Experience

InterContinental Hotels Group

Dubai

On-site

AED 73,000 - 100,000

Full time

4 days ago
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Benefits offered by this job

Room discounts
Training & development
Wellbeing programs

Job summary

InterContinental Hotels Group invites applications for a Club Lounge F&B Agent at Club InterContinental Dubai Festival City. You will greet guests, manage requests, and uphold luxury standards in a fast-paced, guest-centric environment.

Fluency in English and strong communication will help you excel, while experience in a 5-star property and Opera reservations system will be valuable assets. Night, weekend, and holiday shifts are part of the role.

Qualifications

  • Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
  • Fluency in the English language - extra language skills would be great.
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers, and experience in our reservations system, Opera.
  • Flexibility - night, weekend and holiday shifts are all part of the job.
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Experience - ideally you’ll have spent at least two year in a front desk or guest service position in a 5 star property.
  • Ability to work independently and within a team environment.

Responsibilities

  • Serve all guests as per company standards.
  • Acknowledge IHG Rewards Club members and returning guests.
  • Demonstrate the highest standard of hospitality at all times.
  • Communicate any difficulties with your superior
  • Establish and maintain effective working relationships.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.

Skills

Communication
English fluency
Tech-savvy
Flexibility
Experience (front desk)
Independence & teamwork

Education

High school diploma or equivalent
College/university degree (bonus)

Tools

Opera

Job description

InterContinental Hotels Group invites applications for a Club Lounge F&B Agent at Club InterContinental Dubai Festival City. You will greet guests, manage requests, and uphold luxury standards in a fast-paced, guest-centric environment.

Fluency in English and strong communication will help you excel, while experience in a 5-star property and Opera reservations system will be valuable assets. Night, weekend, and holiday shifts are part of the role.

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