Club Lounge F&B Agent — Elite Guest Experience

InterContinental Hotels Group; Dubai; On-site; AED 73,000 - 100,000; Full time

Benefits offered by this job

Room discounts

Training & development

Wellbeing programs

Job summary

InterContinental Hotels Group invites applications for a Club Lounge F&B Agent at Club InterContinental Dubai Festival City. You will greet guests, manage requests, and uphold luxury standards in a fast-paced, guest-centric environment.

Fluency in English and strong communication will help you excel, while experience in a 5-star property and Opera reservations system will be valuable assets. Night, weekend, and holiday shifts are part of the role.

Qualifications

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Fluency in the English language - extra language skills would be great.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers, and experience in our reservations system, Opera.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least two year in a front desk or guest service position in a 5 star property.
• Ability to work independently and within a team environment.

Responsibilities

• Serve all guests as per company standards.
• Acknowledge IHG Rewards Club members and returning guests.
• Demonstrate the highest standard of hospitality at all times.
• Communicate any difficulties with your superior
• Establish and maintain effective working relationships.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Skills

Communication

English fluency

Tech-savvy

Flexibility

Experience (front desk)

Independence & teamwork

Education

High school diploma or equivalent

College/university degree (bonus)

Tools

Opera

Job description

InterContinental Hotels Group invites applications for a Club Lounge F&B Agent at Club InterContinental Dubai Festival City. You will greet guests, manage requests, and uphold luxury standards in a fast-paced, guest-centric environment.

Fluency in English and strong communication will help you excel, while experience in a 5-star property and Opera reservations system will be valuable assets. Night, weekend, and holiday shifts are part of the role.