Luxury Client Care Specialist

Chanel, Inc.; Dubai; On-site; AED 111,600 - 156,240; Full time

Benefits offered by this job

Wellbeing programmes

Learning and development opportunities

Parental leave

Job summary

Chanel, Inc. in Dubai is seeking a Client Service Advisor to enhance client experiences through exceptional service. This role involves addressing inquiries through various channels, ensuring client satisfaction, and providing expert product knowledge.

The ideal candidate will have a strong background in client care, particularly in the luxury sector, along with the ability to build lasting client relationships. Opportunities for growth and development are integral to this role, fostering an inclusive environment.

Qualifications

• Demonstrated client care experience and ability to resolve issues independently.
• Excellent interpersonal and communication skills for building client relationships.
• Experience in luxury industry client care centers.

Responsibilities

• Act as the first line of contact for client inquiries via Phone, WhatsApp, and Email.
• Engage clients and build long-term relationships.
• Resolve issues and provide product advisory services.

Skills

Client care experience

E-commerce knowledge

Interpersonal skills

Problem solving

Agility

Job description

Chanel, Inc. in Dubai is seeking a Client Service Advisor to enhance client experiences through exceptional service. This role involves addressing inquiries through various channels, ensuring client satisfaction, and providing expert product knowledge.

The ideal candidate will have a strong background in client care, particularly in the luxury sector, along with the ability to build lasting client relationships. Opportunities for growth and development are integral to this role, fostering an inclusive environment.