Luxury Client Experience Advisor

Chanel, Inc.; Dubai; On-site; AED 112,000 - 156,000; Full time

Benefits offered by this job

Wellbeing programmes

Learning and development opportunities

Parental leave

Job summary

CHANEL seeks a Client Care Advisor in Dubai to be the first line of contact across phone, WhatsApp and email, delivering exceptional luxury service and product guidance.

You will build relationships with clients, collaborate with boutiques and internal teams, and resolve inquiries with empathy, precision and discretion. This role offers a premium experience within CHANEL's luxury ecosystem.

Qualifications

• Client care experience and ability to resolve issues independently.
• Experience in Client Care Centers and E-commerce within the luxury industry.
• Excellent interpersonal and communication skills; ability to engage clients and build relationships.
• Positive attitude, empathy and resilience when addressing clients’ queries and needs.
• Growth mindset and self-motivation; willingness to learn and develop.

Responsibilities

• Serve as the first line of contact for clients via Phone, WhatsApp and Email.
• Address inquiries proactively, provide product advisory and escalate to seniors as needed.
• Build long-term client relationships and collaborate with boutiques and internal teams.
• Ensure clear handover/escalation of cases and provide concise data insights.
• Support outbound client engagements with events and campaigns.

Skills

Client care experience

E-commerce experience

Luxury industry knowledge

Job description

CHANEL seeks a Client Care Advisor in Dubai to be the first line of contact across phone, WhatsApp and email, delivering exceptional luxury service and product guidance.

You will build relationships with clients, collaborate with boutiques and internal teams, and resolve inquiries with empathy, precision and discretion. This role offers a premium experience within CHANEL's luxury ecosystem.