Luxury Client Care Advisor - First‑Line Support

TALENTMATE; Dubai; Vor Ort; AED 134.000 - 201.000; Vollzeit

Zusammenfassung

CHANEL in Dubai seeks a Client Service Advisor to be the first line of contact across phone, WhatsApp and email, delivering the iconic CHANEL experience through product knowledge, empathy and proactive problem solving, collaborating with boutiques and internal teams to ensure seamless service. The role requires excellent communication, a refined tone, and the ability to tell CHANEL’s storytelling.

You’ll manage inquiries, assist with complex cases when needed, and contribute to a luxury client

Qualifikationen

• Proven experience in Client Care Centers and luxury e-commerce.
• Ability to handle inquiries across phone, WhatsApp and email with a refined tone.
• Knowledge of CHANEL products and heritage to provide accurate guidance.

Aufgaben

• Act as first line of contact for client inquiries across phone, WhatsApp and Email.
• Provide product advisory and resolve issues with empathy and efficiency.
• Collaborate with boutiques and internal teams to ensure a seamless client experience.
• Escalate complex cases with concise handovers and data insights.

Kenntnisse

Client care experience

Excellent communication

Storytelling about products

E-commerce luxury experience

Interpersonal skills

Jobbeschreibung

CHANEL in Dubai seeks a Client Service Advisor to be the first line of contact across phone, WhatsApp and email, delivering the iconic CHANEL experience through product knowledge, empathy and proactive problem solving, collaborating with boutiques and internal teams to ensure seamless service. The role requires excellent communication, a refined tone, and the ability to tell CHANEL’s storytelling.

You’ll manage inquiries, assist with complex cases when needed, and contribute to a luxury client