Luxury Client Care Advisor — Omni-Channel Support

cc; Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

CHANEL in Dubai is seeking a Client Service Advisor to be the first contact for clients across phone, WhatsApp and email, delivering luxury support with empathy and product knowledge. You will build relationships, understand CHANEL heritage, and collaborate with boutiques and internal teams to provide a seamless, personalized client experience across channels.

The role emphasizes exceptional service standards, storytelling about CHANEL products, and proactive issue resolution to maintain the

Qualifications

• Demonstrated client care experience in luxury / e-commerce environments.
• Ability to engage clients with a refined tone and understand client needs.

Responsibilities

• Serve as the first line of contact for client inquiries via Phone, WhatsApp and Email.
• Collaborate with boutiques and internal teams to deliver seamless CHANEL experiences across channels.
• Provide product advisory and resolve issues while maintaining service standards.

Skills

Client care

E-commerce luxury

Interpersonal communication

Storytelling

Job description

CHANEL in Dubai is seeking a Client Service Advisor to be the first contact for clients across phone, WhatsApp and email, delivering luxury support with empathy and product knowledge. You will build relationships, understand CHANEL heritage, and collaborate with boutiques and internal teams to provide a seamless, personalized client experience across channels.

The role emphasizes exceptional service standards, storytelling about CHANEL products, and proactive issue resolution to maintain the