Luxury Client Care Specialist - Multichannel Support

cc; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

CHANEL is seeking a Client Care Advisor for a 6-month mission in Dubai to deliver unparalleled luxury service across phone, WhatsApp and email. You will interpret client needs, share expert product knowledge, and collaborate with boutiques and internal teams to ensure a seamless experience.

The ideal candidate has proven client care experience in luxury retail, exceptional communication, empathy, and the ability to resolve inquiries promptly while upholding CHANEL’s heritage and standards.

Qualifications

• Proven client care experience in luxury retail.
• Strong communication and refined tone of voice.
• Ability to resolve inquiries with empathy and efficiency.

Responsibilities

• Act as first line of contact via Phone, WhatsApp, and Email.
• Provide product advisory and exceptional client service across channels.
• Collaborate with boutiques and internal teams to ensure seamless client experience.
• Escalate complex cases with clear handling proposals when needed.
• Capture and share client insights for continuous improvement.

Skills

Client care

Luxury retail

Communication skills

Empathy

Problem solving

Tools

CRM software

Order management systems

Job description

CHANEL is seeking a Client Care Advisor for a 6-month mission in Dubai to deliver unparalleled luxury service across phone, WhatsApp and email. You will interpret client needs, share expert product knowledge, and collaborate with boutiques and internal teams to ensure a seamless experience.

The ideal candidate has proven client care experience in luxury retail, exceptional communication, empathy, and the ability to resolve inquiries promptly while upholding CHANEL’s heritage and standards.