Luxury Butler – Exquisite Guest Experience

AccorHotels Middle East; Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a professional Butler to deliver personalized, discreet service in a luxurious setting. You will anticipate guest needs, coordinate with departments, and maintain impeccable suites and public areas, ensuring a flawless guest experience.

Ideal candidates bring experience in high-end hospitality, exceptional communication skills, and a polished appearance. Flexibility, discretion, and a strong ethos of guest satisfaction are required for success.

Qualifications

• Proven experience as a Butler or in a similar high-end hospitality role.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and ability to anticipate guests' needs.
• Proficiency in etiquette, protocol, and luxury service standards.
• Ability to maintain discretion and confidentiality at all times.
• Excellent time management and organizational skills.
• Problem-solving abilities and quick decision-making capabilities.
• Physical stamina to stand for extended periods and lift up to 25 pounds.
• Flexibility to work a rotating schedule, including weekends and holidays.
• Professional appearance and demeanor.
• Ability to work effectively in a multicultural environment.
• Basic computer skills for guest correspondence and record-keeping.
• Fluency in English; knowledge of additional languages is a plus.

Responsibilities

• Anticipate and fulfill guests' needs with the utmost attention to detail and discretion.
• Manage guest requests efficiently, including packing/unpacking, laundry services, and personal shopping.
• Coordinate with various departments to ensure seamless service delivery.
• Maintain an organized and immaculate environment in guest suites and common areas.
• Prepare and serve meals, snacks, and beverages as required.
• Assist with event planning and execution for private functions.
• Handle guest correspondence and manage schedules as needed.
• Ensure all service standards are met and exceeded consistently.
• Maintain accurate records of guest preferences and special requirements.
• Collaborate with team members to create a positive and luxurious guest experience.
• Adapt to changing situations and guest needs with flexibility and professionalism.

Skills

Communication

Attention to detail

Discretion

Multicultural work

Time management

Problem solving

Flexibility

Professional appearance

English fluency

Etiquette knowledge

Confidentiality

Tools

Guest correspondence software

Basic computer skills

Job description

Sofitel Dubai The Palm is seeking a professional Butler to deliver personalized, discreet service in a luxurious setting. You will anticipate guest needs, coordinate with departments, and maintain impeccable suites and public areas, ensuring a flawless guest experience.

Ideal candidates bring experience in high-end hospitality, exceptional communication skills, and a polished appearance. Flexibility, discretion, and a strong ethos of guest satisfaction are required for success.