Luxury Bar Captain: Guest Experience Leader

Anantara Hotels & Resorts; Dubai; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

Anantara The Palm Dubai Resort is seeking an experienced Food & Beverage supervisor to lead guest-facing teams across Restaurants and Room Service. You will ensure prompt, courteous service and maintain high standards to drive guest satisfaction during all dining experiences.

You will supervise shifts, train Associates on Anantara Service Standards, coordinate with kitchen and management, and resolve daily issues to deliver exceptional hospitality in a luxury Dubai setting.

Responsabilidades

• Promote and ensure guest satisfaction through strong team leadership and courteous service.
• Deliver prompt and courteous service, maintaining a positive image with guests and in guest areas.
• Supervise Restaurant and Room Service orders to ensure total guest satisfaction.
• Assist during shifts to seat guests, communicate with kitchen, and maintain high service levels.
• Train, motivate and coach Associates; enforce Anantara Service Standards.
• Open and close shifts according to Manager’s checklist; manage schedules and resources.
• Resolve daily issues, call-outs, and bookings to maintain smooth operations.
• Communicate effectively with Associates to build trust and respect; enforce fair treatment policies.

Descripción del empleo

Anantara The Palm Dubai Resort is seeking an experienced Food & Beverage supervisor to lead guest-facing teams across Restaurants and Room Service. You will ensure prompt, courteous service and maintain high standards to drive guest satisfaction during all dining experiences.

You will supervise shifts, train Associates on Anantara Service Standards, coordinate with kitchen and management, and resolve daily issues to deliver exceptional hospitality in a luxury Dubai setting.