Bar Captain

Anantara Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking an experienced Food & Beverage supervisor to lead guest-facing teams across Restaurants and Room Service. You will ensure prompt, courteous service and maintain high standards to drive guest satisfaction during all dining experiences.

You will supervise shifts, train Associates on Anantara Service Standards, coordinate with kitchen and management, and resolve daily issues to deliver exceptional hospitality in a luxury Dubai setting.

Responsibilities

• Promote and ensure guest satisfaction through strong team leadership and courteous service.
• Deliver prompt and courteous service, maintaining a positive image with guests and in guest areas.
• Supervise Restaurant and Room Service orders to ensure total guest satisfaction.
• Assist during shifts to seat guests, communicate with kitchen, and maintain high service levels.
• Train, motivate and coach Associates; enforce Anantara Service Standards.
• Open and close shifts according to Manager’s checklist; manage schedules and resources.
• Resolve daily issues, call-outs, and bookings to maintain smooth operations.
• Communicate effectively with Associates to build trust and respect; enforce fair treatment policies.

Job description

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverages through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well-trained staff
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last-minute bookings, or any other daily problems that may arise.
• Be on the floor during the entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program using work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation

This is a highly visible guest service position, requiring above average communication skills, interacting professionally with guests.