BAR CAPTAIN

Minor Hotels; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Anantara Hotels & Resorts seeks a guest-focused hospitality professional at Anantara The Palm Dubai Resort in Dubai. You will be responsible for delivering exceptional service during meals, liaising with kitchen and service teams, and ensuring guest satisfaction throughout the shift.

The role requires strong communication, a calm demeanor in a fast-paced hotel environment, and a commitment to Anantara’s renowned service standards. Training and career growth opportunities are offered.

Qualifications

• Experience in guest service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to work in fast-paced hotel environments.

Responsibilities

• Promote and ensure guest satisfaction through active involvement with guests.
• Deliver prompt and courteous service across restaurant and room service operations.
• Assist in maintaining high standards of cleanliness and service throughout guest areas.
• Support shift operations, including seating, coordination with kitchen, and guest queries.
• Train and mentor new staff to uphold Anantara Service Standards.
• Maintain a safe and sanitary work environment for all associates and guests.

Job description

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverages through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well-trained staff
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last-minute bookings, or any other daily problems that may arise.
• Be on the floor during the entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program using work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation

This is a highly visible guest service position, requiring above average communication skills, interacting professionally with guests.

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