Luxury Night Manager: Front Office & Guest Experience

TALENTMATE; Ras Al Khaimah; On-site; AED 180,000 - 240,000; Full time

Job summary

Rixos Al Mairid in Ras Al Khaimah is seeking a knowledgeable Night Manager to lead the night team and oversee Front Office operations, ensuring seamless guest experiences in a luxury setting.

The ideal candidate has 2–3 years of experience in a similar role, strong knowledge of night auditing, guest relations, and PMS proficiency, plus excellent communication skills in a high-end hotel environment.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 2–3 years of experience in a Night Manager or Front Office supervisory role in a luxury hotel.
• Strong knowledge of Front Office operations, night auditing, guest relations and hotel procedures.
• Excellent communication skills and proficiency in hotel property management systems (PMS).

Responsibilities

• Night Operations: Supervise all departments during night hours.
• Safety & Security: Monitor property security and manage emergency situations.
• Reporting: Prepare nightly reports and handover notes for day staff.
• Staff Support: Assist and support overnight staff in completing tasks.
• Act as the first point of contact for escalations to identify and resolve guest concerns urgently.
• Document all complaints, incidents, and issues requiring follow up the next day to maintain consistency and guest satisfaction.
• Greet VIP guests upon arrival, escort them to their rooms, establish rapport and assist throughout their stay.
• Oversee Front Office operations, including front desk agents, telephone operators, concierge and bell/door staff.
• Ensure adherence to front office policies and standards while providing guest assistance.
• Maintain responsibility for auditing and administration of the night team at Front Desk.
• Supervise late guest arrivals and early departures to ensure proper room allocations and check-in/check-out processes.

Skills

Front Office operations

Night auditing

Guest relations

PMS proficiency

Communication skills

Education

Bachelor’s degree in Hospitality Management

Tools

PMS

Job description

Rixos Al Mairid in Ras Al Khaimah is seeking a knowledgeable Night Manager to lead the night team and oversee Front Office operations, ensuring seamless guest experiences in a luxury setting.

The ideal candidate has 2–3 years of experience in a similar role, strong knowledge of night auditing, guest relations, and PMS proficiency, plus excellent communication skills in a high-end hotel environment.