Luxury Guest Experience Advocate

Minor Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Anantara Hotels & Resorts is seeking a guest-focused team member for Desert Islands Resort & Spa by Anantara in Abu Dhabi. The role centers on anticipating guest needs, providing attentive service, and maintaining a high standard of hospitality across outlets and spa facilities.

Ideal candidates will know hotel products, rates, and promotions, and collaborate across departments to ensure guest satisfaction.

Qualifications

• Provide attentive guest service and handle inquiries.
• Know hotel products, rooms, rates, outlets, spa and health club.
• Collaborate with hotel departments to ensure guest satisfaction.

Responsibilities

• Anticipate guest needs and handle guest inquiries.
• Develop complete knowledge of hotel products and services.
• Maintain service attitude and meet highest standards.
• Ensure timely follow-up on guest satisfaction issues.
• Be proactive and suggest alternatives to enhance guest experience.
• Build harmonious relationships with hotel departments.
• Attend events, shift briefings, and training.

Skills

Guest service

Attentive listening

Proactive thinking

Job description

Anantara Hotels & Resorts is seeking a guest-focused team member for Desert Islands Resort & Spa by Anantara in Abu Dhabi. The role centers on anticipating guest needs, providing attentive service, and maintaining a high standard of hospitality across outlets and spa facilities.

Ideal candidates will know hotel products, rates, and promotions, and collaborate across departments to ensure guest satisfaction.