Lux Client Relations & Events Manager - MENA

Lux Experience; Dubai; Hybrid; AED 350,000 - 520,000; Full time

Job summary

NET-A-PORTER, based in Dubai, seeks a Client Relations & Events Manager to drive client acquisition, engagement, retention and loyalty across the MENA region. You will identify high-potential and HNW clients, build personalised experiences, and host clients at exclusive events and brand activations.

Work four days in the office and one day from home on a permanent contract. Role requires a strong luxury retail background, proven event delivery, and exceptional relationship-building skills to

Qualifications

• 7+ years experience in luxury retail, personal shopping, clienteling or relationship management.
• Strong understanding of HNW clients and their expectations, behaviours and motivations.
• An established network of luxury contacts across the MENA region.
• Strong knowledge of the MENA luxury landscape and affluent client communities.
• Proven experience delivering high-end luxury events and experiences.
• Exceptional relationship-building and stakeholder management skills.
• Commercially minded, with experience using data to drive client growth and retention.
• A confident and engaging ambassador for a leading luxury brand.
• Highly organised, with excellent attention to detail and the ability to manage multiple priorities.
• Excellent communication skills, with strong cultural awareness and knowledge of the MENA market.

Responsibilities

• Develop and deliver the regional client development strategy across acquisition retention and loyalty.
• Identify and engage high-potential and HNW clients through networking referrals and luxury communities.
• Build strong relationships with clients creating personalised experiences based on their preferences and interests.
• Host clients at exclusive events private appointments brand activations and luxury experiences.
• Plan and deliver a calendar of high-end events and experiences alongside the Events team.
• Build strong relationships with luxury brand partners to create exclusive client opportunities.
• Represent NET-A-PORTER at key luxury cultural and lifestyle events across the region.
• Provide regional insights to support global marketing PR editorial talent and influencer activity.
• Partner with Personal Shoppers to drive client engagement loyalty and relationship development.
• Track client and event performance using data and insights to drive commercial growth.

Skills

Luxury retail

Clienteling

Relationship management

Event planning

Networking

HNW clients

Commercial mindset

Multitasking

Job description

NET-A-PORTER, based in Dubai, seeks a Client Relations & Events Manager to drive client acquisition, engagement, retention and loyalty across the MENA region. You will identify high-potential and HNW clients, build personalised experiences, and host clients at exclusive events and brand activations.

Work four days in the office and one day from home on a permanent contract. Role requires a strong luxury retail background, proven event delivery, and exceptional relationship-building skills to