Client Relations & Events Manager

Lux Experience; Dubai; Hybrid; AED 350,000 - 520,000; Full time

Job summary

NET-A-PORTER, based in Dubai, seeks a Client Relations & Events Manager to drive client acquisition, engagement, retention and loyalty across the MENA region. You will identify high-potential and HNW clients, build personalised experiences, and host clients at exclusive events and brand activations.

Work four days in the office and one day from home on a permanent contract. Role requires a strong luxury retail background, proven event delivery, and exceptional relationship-building skills to

Qualifications

• 7+ years experience in luxury retail, personal shopping, clienteling or relationship management.
• Strong understanding of HNW clients and their expectations, behaviours and motivations.
• An established network of luxury contacts across the MENA region.
• Strong knowledge of the MENA luxury landscape and affluent client communities.
• Proven experience delivering high-end luxury events and experiences.
• Exceptional relationship-building and stakeholder management skills.
• Commercially minded, with experience using data to drive client growth and retention.
• A confident and engaging ambassador for a leading luxury brand.
• Highly organised, with excellent attention to detail and the ability to manage multiple priorities.
• Excellent communication skills, with strong cultural awareness and knowledge of the MENA market.

Responsibilities

• Develop and deliver the regional client development strategy across acquisition retention and loyalty.
• Identify and engage high-potential and HNW clients through networking referrals and luxury communities.
• Build strong relationships with clients creating personalised experiences based on their preferences and interests.
• Host clients at exclusive events private appointments brand activations and luxury experiences.
• Plan and deliver a calendar of high-end events and experiences alongside the Events team.
• Build strong relationships with luxury brand partners to create exclusive client opportunities.
• Represent NET-A-PORTER at key luxury cultural and lifestyle events across the region.
• Provide regional insights to support global marketing PR editorial talent and influencer activity.
• Partner with Personal Shoppers to drive client engagement loyalty and relationship development.
• Track client and event performance using data and insights to drive commercial growth.

Skills

Luxury retail

Clienteling

Relationship management

Event planning

Networking

HNW clients

Commercial mindset

Multitasking

Job description

NET-A-PORTER is the leading luxury fashion destination for women The first digital platform of its kind NET-A-PORTER has revolutionised the way women shop delivering fashion fine jewellery amp watches and lifestyle collections to the world s most discerning women Today NET-A-PORTER continues to define the future of luxury e-commerce through discovery inspiration exceptional curation outstanding customer experience and engaging storytelling NET-A-PORTER creates exclusive personalised experiences for its EIPs Extremely Important People with dedicated Personal Shoppers and invitation-only moments PORTER the editorial voice of NET-A-PORTER entertains and inspires women through daily content sharing the stories of incredible women across the globe NET-A-PORTER is part of LuxExperience the leading digital multi-brand luxury group

The NET-A-PORTER Group are now seeking a talented Client Relations amp Events Manager to join the NET-A-PORTER team based in Dubai You will be responsible for driving client acquisition engagement retention and loyalty across the MENA region Some of the essentials for you to know are Location Dubai Hours 40 hours per week Monday to Friday 4 days in office 1 day at home Contract Permanent

Key Responsibilities

• Develop and deliver the regional client development strategy across acquisition retention and loyalty
• Identify and engage high-potential and HNW clients through networking referrals and luxury communities
• Build strong relationships with clients creating personalised experiences based on their preferences and interests
• Host clients at exclusive events private appointments brand activations and luxury experiences
• Plan and deliver a calendar of high-end events and experiences alongside the Events team
• Build strong relationships with luxury brand partners to create exclusive client opportunities
• Represent NET-A-PORTER at key luxury cultural and lifestyle events across the region
• Provide regional insights to support global marketing PR editorial talent and influencer activity
• Partner with Personal Shoppers to drive client engagement loyalty and relationship development
• Track client and event performance using data and insights to drive commercial growth

Core Qualifications

• 7+ years experience in luxury retail, personal shopping, clienteling or relationship management.
• Strong understanding of HNW clients and their expectations, behaviours and motivations.
• An established network of luxury contacts across the MENA region.
• Strong knowledge of the MENA luxury landscape and affluent client communities.
• Proven experience delivering high-end luxury events and experiences.
• Exceptional relationship-building and stakeholder management skills.
• Commercially minded, with experience using data to drive client growth and retention.
• A confident and engaging ambassador for a leading luxury brand.
• Highly organised, with excellent attention to detail and the ability to manage multiple priorities.
• Excellent communication skills, with strong cultural awareness and knowledge of the MENA market.

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate about luxury, client relationships and creating exceptional experiences, thrive in a collaborative and fast-paced environment, and have an established network across the MENA luxury landscape,

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.