Client Relations And Events Manager @NET A PORTER

MR PORTER; Dubai; Hybrid; AED 350,000 - 550,000; Full time

Job summary

LuxExperience Group is seeking a talented Client Relations & Events Manager to lead client development and loyalty across the MENA region from Dubai. You will craft acquisition and retention strategies, engage high-potential and HNW clients, and host exclusive events with luxury brand partners.

The role requires 7+ years in luxury retail or related fields, an established MENA network, and excellent stakeholder management.

Qualifications

• 7+ years’ experience in luxury retail, personal shopping, clienteling or relationship management.
• Strong understanding of HNW clients and their expectations, behaviours and motivations.
• Established network of luxury contacts across the MENA region.
• Strong knowledge of the MENA luxury landscape and affluent client communities.
• Proven experience delivering high-end luxury events and experiences.
• Exceptional relationship-building and stakeholder management skills.
• Commercially minded, with experience using data to drive client growth and retention.
• Confident and engaging ambassador for a leading luxury brand.
• Highly organised, with excellent attention to detail and ability to manage multiple priorities.
• Excellent communication skills, with strong cultural awareness and knowledge of the MENA market.

Responsibilities

• Develop and deliver the regional client development strategy across acquisition, retention and loyalty.
• Identify and engage high-potential and HNW clients through networking, referrals and luxury communities.
• Build strong relationships with clients, creating personalised experiences based on their preferences and interests.
• Host clients at exclusive events, private appointments, brand activations and luxury experiences.
• Plan and deliver a calendar of high-end events and experiences alongside the Events team.
• Build strong relationships with luxury brand partners to create exclusive client opportunities.
• Represent NET-A-PORTER at key luxury, cultural and lifestyle events across the region.
• Provide regional insights to support global marketing, PR, editorial, talent and influencer activity.
• Partner with Personal Shoppers to drive client engagement, loyalty and relationship development.
• Track client and event performance, using data and insights to drive commercial growth.

Job description

Job Description:

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewellery & watches and lifestyle collections to the world’s most discerning women.

Today, NET-A-PORTER continues to define the future of luxury e-commerce through discovery, inspiration, exceptional curation, outstanding customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, sharing the stories of incredible women across the globe.

NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

The NET-A-PORTER Group are now seeking a talented Client Relations & Events Manager to join the NET-A-PORTER team based in Dubai. You will be responsible for driving client acquisition, engagement, retention and loyalty across the MENA region. Some of the essentials for you to know are:

Location: Dubai

Hours: 40 hours per week, Monday to Friday (4 days in office, 1 day at home)

Contract: Permanent

Here’s a breakdown of what you’ll be doing:

• Develop and deliver the regional client development strategy across acquisition, retention and loyalty.
• Identify and engage high-potential and HNW clients through networking, referrals and luxury communities.
• Build strong relationships with clients, creating personalised experiences based on their preferences and interests.
• Host clients at exclusive events, private appointments, brand activations and luxury experiences.
• Plan and deliver a calendar of high-end events and experiences alongside the Events team.
• Build strong relationships with luxury brand partners to create exclusive client opportunities.
• Represent NET-A-PORTER at key luxury, cultural and lifestyle events across the region.
• Provide regional insights to support global marketing, PR, editorial, talent and influencer activity.
• Partner with Personal Shoppers to drive client engagement, loyalty and relationship development.
• Track client and event performance, using data and insights to drive commercial growth.

The type of person we are looking for:

• 7+ years’ experience in luxury retail, personal shopping, clienteling or relationship management.
• Strong understanding of HNW clients and their expectations, behaviours and motivations.
• An established network of luxury contacts across the MENA region.
• Strong knowledge of the MENA luxury landscape and affluent client communities.
• Proven experience delivering high-end luxury events and experiences.
• Exceptional relationship-building and stakeholder management skills.
• Commercially minded, with experience using data to drive client growth and retention.
• A confident and engaging ambassador for a leading luxury brand.
• Highly organised, with excellent attention to detail and the ability to manage multiple priorities.
• Excellent communication skills, with strong cultural awareness and knowledge of the MENA market.

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate about luxury, client relationships and creating exceptional experiences, thrive in a collaborative and fast-paced environment, and have an established network across the MENA luxury landscape,

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior level Workplace Type: Hybrid

Requirements: