Lux Bell Attendant & Guest Arrival Concierge

Accor; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a courteous Front Office/Guest Services agent to warmly welcome guests, assist with loading and unloading luggage, and escort guests to their rooms, explaining facilities and services.

You will respond promptly to guest requests, coordinate with the Front Office team to ensure smooth arrivals and departures, arrange transportation, and maintain a tidy lobby while upholding luxury standards. A high school diploma and good English are required.

Qualifications

• High school diploma or equivalent.
• Experience in a similar hospitality role is advantageous.
• Good communication and interpersonal skills.
• English speaking ability; additional languages are a plus.
• Physically able to lift and carry luggage.
• Flexible to work weekends and public holidays.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Assist guests with loading, unloading, and transporting luggage.
• Escort guests to rooms and explain features and hotel facilities.
• Respond to guest requests and provide information on services and attractions.
• Maintain lobby, entrance, and luggage storage areas.
• Coordinate with Front Office to ensure smooth arrivals and departures.
• Arrange transportation or taxi services for guests.
• Deliver messages, parcels, and items promptly.
• Report maintenance or safety concerns to the appropriate department.
• Follow hotel policies, procedures, and health and safety standards.
• Provide service that reflects luxury hospitality standards.

Skills

Communication skills

Interpersonal skills

English language proficiency

Education

High school diploma or equivalent

Job description

Sofitel Dubai The Palm is seeking a courteous Front Office/Guest Services agent to warmly welcome guests, assist with loading and unloading luggage, and escort guests to their rooms, explaining facilities and services.

You will respond promptly to guest requests, coordinate with the Front Office team to ensure smooth arrivals and departures, arrange transportation, and maintain a tidy lobby while upholding luxury standards. A high school diploma and good English are required.