Bell Attendant 6 Months Contract

Accor; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a courteous Front Office/Guest Services agent to warmly welcome guests, assist with loading and unloading luggage, and escort guests to their rooms, explaining facilities and services.

You will respond promptly to guest requests, coordinate with the Front Office team to ensure smooth arrivals and departures, arrange transportation, and maintain a tidy lobby while upholding luxury standards. A high school diploma and good English are required.

Qualifications

• High school diploma or equivalent.
• Experience in a similar hospitality role is advantageous.
• Good communication and interpersonal skills.
• English speaking ability; additional languages are a plus.
• Physically able to lift and carry luggage.
• Flexible to work weekends and public holidays.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Assist guests with loading, unloading, and transporting luggage.
• Escort guests to rooms and explain features and hotel facilities.
• Respond to guest requests and provide information on services and attractions.
• Maintain lobby, entrance, and luggage storage areas.
• Coordinate with Front Office to ensure smooth arrivals and departures.
• Arrange transportation or taxi services for guests.
• Deliver messages, parcels, and items promptly.
• Report maintenance or safety concerns to the appropriate department.
• Follow hotel policies, procedures, and health and safety standards.
• Provide service that reflects luxury hospitality standards.

Skills

Communication skills

Interpersonal skills

English language proficiency

Education

High school diploma or equivalent

Job description

Job Description:

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

Withtouches of Frencheleganceinterlacedthroughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Welcome guests upon arrival with a friendly and professional attitude.
• Assist guests with loading, unloading, and transporting luggage.
• Escort guests to their rooms and explain room features and hotel facilities.
• Respond promptly to guest requests and provide information about hotel services and local attractions.
• Maintain the cleanliness and organization of the lobby, entrance, and luggage storage areas.
• Coordinate with the Front Office team to ensure smooth guest arrivals and departures.
• Arrange transportation or taxi services for guests when required.
• Deliver guest messages, parcels, and other items promptly.
• Handle guest belongings with the highest level of care and confidentiality.
• Report any maintenance or safety concerns to the appropriate department.
• Follow hotel policies, procedures, and health and safety standards.
• Provide exceptional service that reflects the hotel's luxury hospitality standards.

Qualifications

• High school diploma or equivalent.
• Previous experience in a similar role within the hospitality industry is an advantage.
• Good communication and interpersonal skills.
• Good command of spoken English; additional languages are an advantage.
• Physically fit and able to lift and carry luggage.
• Customer-focused with a positive and professional attitude.
• Ability to work flexible shifts, including weekends and public holidays.

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time